Everything you might wonder.

Browse the gear catalog, choose what you need, and select your delivery and pickup dates at checkout. We deliver to your door (or vacation rental), set everything up, show you how it works, and pick it all up at the end. No shipping, no returns, no packing.

No account needed. Just an email address and a phone number. We look up bookings by the email you used at checkout and your booking number from the confirmation email.

All rentals have a 3-night minimum. Most guests book 5–14 nights. There is no maximum.

We deliver and pick up on Mondays and Fridays only. You choose both dates during checkout and the calendar only shows valid days.

Delivery is free within 15 miles of Lynchburg. Beyond that, we charge $2 per mile (covering both the delivery and the return pickup). The maximum delivery distance is 60 miles — customers beyond 60 miles are welcome to pick up and drop off directly at our home. Not sure if you're in range? Email bailey@hillcitybaby.com.

Yes — pick up and drop off directly from our home in Lynchburg and save 10% on your rental subtotal. Select 'Pick up from home' at checkout and the discount applies automatically.

We'll email you the evening before with a 2-hour estimated window, and again the morning of delivery with a 30-minute arrival window. Most deliveries happen between 9 AM and 5 PM. If you have a hard time constraint, add it to the delivery notes at checkout.

Yes, always. We set up every piece of gear in the room you want it, walk you through how it works, and leave the printed sanitization log with you. Setup is included in every delivery.

Every item goes through a category-specific cleaning checklist between every rental: full disassembly, EPA List N disinfectant with a 4-minute contact time, hot-water fabric wash, and a complete function test. We log each clean by item serial number in Airtable, signed by the cleaner. The log comes with your delivery.

The full step-by-step checklist for your specific item is on its product page, under 'How we clean it.' You can also ask to see the physical log when we deliver; it travels with every rental.

We subscribe to CPSC recall alerts and check for notices before every rental. Any recalled item is pulled from inventory immediately and isn't rented again until cleared or replaced. If a recall is issued while your gear is with you, we'll contact you right away and arrange a swap.

Stop using the item and email bailey@hillcitybaby.com immediately. Safety concerns are always handled same-day and we'll swap the item or come pick it up right away. There is never a charge for a safety-related swap.

Email us with photos within 24 hours of noticing damage. Normal wear from everyday use is expected and never charged. Damage beyond normal wear is assessed against the item's replacement value (listed on the product page) and may draw from your deposit.

Each item has a refundable deposit, listed at checkout. We hold it for 3 to 5 business days after pickup and inspection, then release it in full, minus any documented damage, missing parts, or late-return fees.

Missing accessories (sheets, inserts, remotes, straps) are charged at replacement cost. We inventory every item in and out at delivery and pickup, so there is never any guesswork about what was included.

You are responsible for gear while it is in your care. If anything is stolen, report it to local police and to us the same day. Your deposit and rental agreement terms apply to replacement costs.

Yes. Email bailey@hillcitybaby.com and we'll update your booking. Changes made 48+ hours before delivery are free. Same-day date changes depend on availability and may carry a small rescheduling fee.

Cancellations made 48+ hours before delivery are fully refunded, including the deposit. Cancellations within 48 hours forfeit the rental fee, but the deposit is always returned after gear inspection.

Join the waitlist from any product page, no payment required. When the item becomes available, you'll get an email with a booking link that holds it for 24 hours. If you don't confirm within 24 hours, we move to the next person on the list.

Yes — self-pickup saves you 10% off your rental subtotal. Choose 'Pick up from home' at checkout and the discount is applied automatically. No delivery fee applies for pickup orders.

Renting 3 or more items at once takes 10% off your subtotal automatically at checkout. This bundle discount stacks with the self-pickup discount — a customer who picks up 3 or more items saves both discounts on their total.

No. Discounts apply to the rental subtotal only. Deposit amounts are fixed per item and are not reduced by pickup or bundle discounts. Deposits are fully refunded after pickup and inspection.

There is a one-day grace period with no charge. Starting on day 2, a daily late fee applies until the item is returned — the rate depends on the item and is listed on each product page. After 7 consecutive days of late fees, the security deposit is forfeited and the item is treated as lost.

If you choose self drop-off and do not show up or contact us on the scheduled return date, a $15 no-show fee is charged automatically. A reminder email is sent the evening before to help avoid this.

Yes. Gift cards are available in any amount and never expire. Email bailey@hillcitybaby.com to purchase one and we'll send a printable card you can gift directly.

Absolutely. Use the recipient's delivery address at checkout, and add any timing or surprise instructions in the delivery notes. We'll coordinate directly with the recipient on delivery day.

Never. Hill City Baby gift cards have no expiration date and can be applied toward any rental at checkout.

Partner with us and we'll give you a custom discount code to share with your guests in your listing or welcome book. Guests book directly on our site using your code, and we handle everything — delivery, setup, cleaning, and pickup. Zero extra work for you, and your listing stands out to traveling families.

No fees, no contracts, no commitment. Hosts simply share a discount code with their guests. Guests book and pay directly through hillcitybaby.com — you never touch a payment or invoice. Interested in becoming a partner? Email bailey@hillcitybaby.com.